After the payment is authorised, you will receive an email with the order number. If you are not registered, click on the “Order information” link in the confirmation email to track your order. From this moment on, you can check the order status in the section “My Orders”. Once shipped, you will receive a warehouse dispatch confirmation email that will include a tracking link. With this link you can know the status and location of your order at any time. If you have any doubts related to the order, please contact us contacto@hervaspiel.com

If you wish to modify an order that has just been processed, you will have to contact our Customer Service Department. Please contact us contacto@hervaspiel.com

You have 15 days from the shipping date to return your purchase from HervásPiel.com FREE OF CHARGE

These are the options for returning your items:

- At a store

Take your order and receipt to any HervásPiel store.

- Home collection

Access your order information through request a return.

If you placed your order as a guest, you will be able to access this information through the link included in the order confirmation email.

We will send a courier to collect your return from the address you tell us.

You have 15 days from the shipping date to exchange your purchase from HervásPiel.com  FREE OF CHARGE 

You can change the size or colour of your items. If you prefer to exchange it for another item, you must ask for a return and make a new purchase.

The shipping options may vary depending on the delivery address, what time you make your purchase and item availability. At the time of processing your purchase, we will show you the available shipping methods and the delivery date of your order.

The items offered through this website are available for FREE shipment to Spain and Portugal.

We offer the following payment methods:  

- VISA

- VISA ELECRON

- MASTERCARD

- AMERICAN EXPRESS

- APPLE PAY

- GOOGLE PAY

- MAESTRO

- PAYPAL

- CASH ON DELIVERY (COD)

The security of the information our customers submit on HervásPiel.com is one of our highest priorities.

At HervásPiel.com, we invest huge amounts of resources and use the latest technologies so that your payment details are processed in a secure environment.

Your card can be declined due to the following reasons:

The card could be expired. Check that your card does not exceed the expiration date.

The card may have reached the limit amount allowed to make purchases. Check with your bank that the card has not exceeded the limit amount.

The entered data may be incorrect. Check you have completed all the required fields correctly.

To help you find your size, we provide a page,"Guía de tallas", that helps you measure yourself and recommends the best size for you. If you have any further doubts, please contact us "formulario de contacto" o en la dirección de correo electrónico contacto@hervaspiel.com