FAQ

After the payment is authorised, you will receive an email with the order number. If you are not registered, click on the “Order information” link in the confirmation email to track your order. From this moment on, you can check the order status in the section “My Orders”. Once shipped, you will receive a warehouse dispatch confirmation email that will include a tracking link. With this link you can know the status and location of your order at any time. If you have any doubts related to the order, please contact us contacto@hervaspiel.com

You have 15 days from the shipping date to return your purchase from HervásPiel.com FREE OF CHARGE

These are the options for returning your items:

- At a store

Take your order and receipt to any HervásPiel store.

- Home collection

Access your order information through request a return.

If you placed your order as a guest, you will be able to access this information through the link included in the order confirmation email.

We will send a courier to collect your return from the address you tell us.

HervásPiel ships orders worldwide. Shipping costs can be consulted below.

Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.

- Standard Shipping - 15€

- Orders over 300€ - FREE

Rest of the World

- Standard Shipping - 20€

- Orders over 300€ - FREE

Your card can be declined due to the following reasons:

The card could be expired. Check that your card does not exceed the expiration date.

The card may have reached the limit amount allowed to make purchases. Check with your bank that the card has not exceeded the limit amount.

The entered data may be incorrect. Check you have completed all the required fields correctly.

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