When can I exchange a product?

You have 15 days from the shipping date to exchange any of your products from Hervá FREE OF CHARGE

*For all orders completed from 1st December return period is extended until 11th January.

You can change the size or colour of your items. If you prefer to exchange it for another item, you must ask for a return and make a new purchase.

How to exchange

If you wish to exchange a product, please contact or use the "contact form"

 Our Customer Service Department will guide you through the process. 

Returns at Hervá are always FREE, before 15 days (orders completed from 1st December, return period is extended until 11th January) from the shipment confirmation date. The garments must be in perfect condition (not used, not washed, with their inside and outside labels still attached, without repairs and with their corresponding purchase receipt).

If you prefer to return an item from home, you must request the "return label" at

After verifying all the details, we will send a courier to collect your package. At the time of collection, our courier will identify your order with a label allowing us to track your return.